When will The Art of Brom Miniatures and Heavy Body Acrylics be available for purchase on the website?
The Art of Brom products will be available on the website starting December 2024. However, they will be priced higher than this Kickstarter campaign, so don’t wait!
Last updated: May 30, 2024 22:22
What are Early Bird Pledges?
Early Bird Pledges receive a discount compared to the regular Pledge price. After 48 hours, regular Pledges will be available, and they’ll still be priced lower than retail.
Last updated: May 30, 2024 22:22
Can I cancel or change my Pledge?
Absolutely, you have complete control over your Pledge. You can cancel or modify it at any time during the Kickstarter campaign by simply clicking the green button on the right-hand side.
Last updated: May 30, 2024 22:22
Will you use a Pledge Manager for this project?
Yes. We will open the Pledge Manager two to three weeks after the end of the campaign.
Last updated: May 30, 2024 01:07
If I Pledge $1, will I have access to the Pledge Manager, and will I be able to upgrade my Pledge later?
Yes, a $1 Pledge grants you access to the Pledge Manager. The Pledge Manager tool enables you to manage your Pledge after the campaign concludes. You can utilize it to upgrade your Pledge, add more items, or modify your shipping address. It’s a convenient way to ensure you receive what you want from the campaign.
Last updated: May 30, 2024 01:07
Is there a group Pledge?
No, we do not offer a group pledge for this campaign.
Last updated: May 30, 2024 22:22
What are Add-ons?
Add-ons are pretty cool! They let you add extra stuff to your pledge, like miniatures, the heavy-body paint set, art prints, and more. And the best part? They’re totally optional!
Last updated: May 30, 2024 01:07
How do I add specific Add-Ons to my Pledge?
You can add them manually through the Add-On section on Kickstarter. First, choose a Pledge, then your Add-Ons.
Last updated: May 30, 2024 22:22
Can I mix and match different Pledges?
In a way, yes. Once you choose a Pledge level, the next step is Add-Ons. You can add as many Add-Ons as you want.
Last updated: May 30, 2024 01:07
Can I add an item to my Pledge after the campaign ends?
Yes, you can include any Add-Ons through the Pledge Manager two to three weeks after the campaign ends.
Last updated: May 30, 2024 22:22
What are Stretch Goals?
Stretch Goals are freebies or gifts backers automatically receive when the campaign reaches specific funding goals. Check the main Campaign page to see all the Stretch Goals unlocked and the ones still to be unlocked.
Last updated: May 30, 2024 22:22
How do I unlock Stretch Goals?
You unlock Stretch Goals by spending an amount equal to or greater than €199,00.
Some Pledges grant direct access to Stretch Goals, while others require adding add-ons to reach €199,00.
Last updated: May 30, 2024 22:22
How will adding items affect shipping costs?
The Pledge Manager will detail the impact on shipping costs for specific Add-Ons. We will provide all the necessary information to ensure clarity.
Last updated: May 30, 2024 01:07
Do the miniatures in this campaign come pre-painted?
No, all miniatures in The Art of Brom campaign will come unpainted and unassembled. You can paint them using our brand-new heavy-body colors!
Last updated: May 30, 2024 22:22
Do you offer STL files of The Art of Brom miniatures?
No, we do not offer STL files for this campaign and do not plan to provide them in the future.
Last updated: May 30, 2024 22:22
Are the shipping costs final?
Before the Pledge Manager, the shipping costs you see on these pages are estimates. The final shipping costs will be calculated and charged by the Pledge Manager.
Last updated: May 30, 2024 01:07
What if my Country is not mentioned in the shipping table?
If your country is not mentioned in the shipping cost table, please contact us via email or Kickstarter message for an estimate.
Last updated: May 30, 2024 01:07
Do I need to pay VAT and taxes?
If you are an American, Canadian, Australian, or Asian backer, you will likely not need to pay taxes on your Pledge. However, customs could charge you Import Fees; we invite you to check the regulations and laws of your own country in advance.
If you are a UK backer, check your VAT charge rules and import fees.
If you are an EU backer, we will not charge you VAT since we will cover these ourselves. No import fees for EU shipping since our goods will be dispatched by our warehouse located in Italy.
We understand that issues with production and logistics can arise unexpectedly. We have no control over potential changes in customs policies from different countries, which has impacted our Kickstarter and resulted in higher shipping costs than anticipated. Although we used our own funds to resolve this without affecting customers, we cannot predict how much these factors might delay shipping.
We’ve done our utmost to minimize your risk, and we will continue to do so until this project is completed and your rewards are delivered to your doorstep.
Last updated: May 30, 2024 22:22
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.